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The Technical Services Bureau (TSB) ensures not only the integrity of electronic gaming equipment, but also the integrity of Internet gaming systems used in the State of New Jersey.  The Bureau consists of an Engineering Unit, Cyber Security and Analytics Unit, Information Technology Investigations Unit, and a Quality Assurance Unit.  These units work together to ensure gaming products are fair and compliant with regulatory requirements.  In order to ensure the integrity of these products, each must be approved by our slot lab and then must undergo verification prior to its use. 

The Engineering Unit operates the slot laboratory.  The slot laboratory is responsible for testing and approving all games and gaming equipment offered to patrons as well as their associated systems. Examples of products that TSB tests are skill based games, electronic table games, Internet gaming systems, as well as Internet and land based slot games.  To meet the increasing complexity and diversity present within the gaming industry, the Engineering Unit employs highly skilled engineers, statisticians, and computer scientists that have a thorough understanding of electronics, math, and programming, and can quickly adapt to changing technology.    

The Cyber Security and Analytics Unit (CSAU) leverages the latest tools and techniques to ensure the confidentiality, integrity, and availability of land based and Internet gaming systems in the State of New Jersey.  CSAU checks critical system components offered to ensure what is available to the public is approved.  CSAU analyzes a vast array of casino data to detect potential fraudulent or malicious activity.   In addition, CSAU is responsible for responding to cyber security threats and coordinating responses with other appropriate state, federal, and international law enforcement agencies.

The Information Technology Investigations Unit (ITIU) conducts regulatory investigations and assists other bureaus within and outside of the Division.  ITIU is responsible for conducting audits of land based and Internet gaming systems to ensure continued compliance with the Division’s regulations.  In addition, ITIU is tasked with reviewing and investigating Internet gaming related patron complaints received by the Division.   

The Quality Assurance Unit (QAU) is responsible for receiving and processing all incoming submissions. QAU monitors the submission tracking system and retains all documentation related to Division testing.  In addition, QAU works closely with Division field representatives to ensure only approved games are offered by the casino industry.  

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